Guide
Why use an insurance broker?
An insurance broker works for you, not for the insurance company. A broker represents your interests, compares the whole market and negotiates terms, and is paid by the insurer through commission, so the service costs you nothing.
What exactly a broker does
- Analyses your risks and needs before recommending any policy.
- Collects and compares offers from all insurers that cover your risk.
- Negotiates coverage, terms and price on your behalf.
- Explains what the policy covers and what it excludes, before you sign.
- Tracks deadlines and renewals, so no policy expires unnoticed.
- In the event of a claim, prepares documentation and represents you until payment.
Who pays the broker?
The commission is paid by the insurance company with which you conclude the policy. This is the standard model in insurance, regulated by the Serbian Insurance Law. For you as a client, the broker’s service is free, and the premium is not higher than if you contracted the policy directly with the insurer. All mandatory information about our company, including the insurers we work with, is publicly available on the Regulatory information page.
And when a claim happens?
That is when a broker earns their keep. Instead of you interpreting policy terms and gathering paperwork, we file the claim, prepare the documentation, communicate with the insurer and follow the process through to payment. Your interest is our job, both before and after the policy is signed.
Broker or agent, what’s the difference?
They sound similar, but the difference is fundamental: an agent sells policies of the insurers they represent, while a broker works for you and chooses from the offers of the entire market.
| Broker (RDB) | Agent | |
|---|---|---|
| Whose interests they represent | Yours, the client’s | The insurer’s they represent |
| Where the offer comes from | The whole market, all insurers | The insurers they represent |
| Who pays them | The insurer, through commission, €0 for you | The insurer |
| Help with claims | Represents you in the settlement process | Typically refers you to the insurer |
Frequently asked questions
How much does an insurance broker’s service cost?
Nothing. The broker’s commission is paid by the insurance company with which you conclude the policy, and the premium is not higher than when contracting directly. This is the legally regulated model for insurance brokers in Serbia.
What is the difference between an insurance broker and an agent?
An agent acts on behalf of one or more insurers and sells their policies. A broker works for the client: compares offers from the whole market, negotiates terms on the client’s behalf and represents the client in claims.
Will I pay a higher premium through a broker?
No. The premium through a broker is not higher than directly with the insurer, and is often lower, because the broker compares the entire market and negotiates the terms.
How can I check that a broker is licensed?
In the public register of the National Bank of Serbia. RDB holds NBS licence No. G 4925 of 28 March 2025 and is entered in the register of insurance brokerage companies, which you can verify on the NBS website.
What happens when I have a claim?
Contact us. We file the claim with the insurer, prepare the documentation, communicate with the loss adjusters and follow the process until payment. In a claim, the broker represents you, not the insurer.
Does RDB work with both companies and individuals?
Yes. We help companies with property, liability, fleet, employee and cargo insurance, and individuals with casco, travel, health and home insurance.
Which insurers does RDB work with?
We hold brokerage agreements with 11 insurance companies in Serbia: Dunav, Generali, DDOR, Wiener, Triglav, UNIQA, Grawe, Sava, AMS, Milenijum and Globos.
In which languages can I get the service?
In Serbian, English and Russian, both the website and our communication are available in all three languages.
See us in action
Send an enquiry and compare the offers we collect for you, with no obligation.