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For companies

When you are the one who is liable

Liability insurance does not protect your property, it protects your money when a third party asks you to pay: after an injury on your premises, a defective product or a mistake in professional work. The complication is that one cover applies to a visitor in your shop, another to a product you have already shipped and a third to the advice you gave. We separate those three things and look for limits that match your line of business and your contracts.

What the policy covers

  • General liability: bodily injury and property damage caused to a third party on your premises or by your operations
  • Employer liability for injury to an employee at work
  • Product liability: damage caused to a customer or a third party by a product you have placed on the market
  • Professional liability: pure financial loss caused by a professional error, omission or wrong advice
  • Contractor liability for damage to neighbouring buildings and to third party property in the works area
  • Legal defence costs, expert opinions and court proceedings arising from a claim
  • Liability towards the landlord for damage arising out of leased premises
  • Product replacement or recall, where this is specifically agreed under product liability

What is usually not covered

  • Damage to your own property and to the supplied product itself
  • Contractual penalties, liquidated damages and liability assumed beyond what the law imposes
  • Damage caused deliberately and conduct contrary to regulations or to your licence
  • Circumstances and claims that were known to you before the policy period began
  • Pure financial loss under general liability, unless a separate cover is agreed
  • Damage outside the territorial scope of the policy, for example exports to markets that are not listed
  • Environmental pollution that is not sudden and accidental

Exclusions differ from one insurer to another, and checking them is part of our work before we recommend a policy to you.

When the policy pays out

01

A customer falls in the shop

A customer slips on a wet floor in a retail unit and suffers a fracture. The claim covers treatment, lost earnings and distress. General liability pays the compensation that is established and the cost of the proceedings up to the limit purchased, less the deductible.

02

A batch with a packaging fault

A food producer ships a batch in which a sealing fault causes spoilage and makes customers ill. Product liability responds to the claims of the injured parties, but not to the value of the batch that is recalled. If you export the product, the territorial scope of the policy has to include those markets from the start.

03

An error in a design

A design office makes a mistake in a structural calculation, so the developer has to order a revision and remedial work. Professional liability covers the financial loss suffered by the developer and the defence costs, while putting the faulty design work itself right stays with the office. In public tenders this policy is often required as a condition for taking part.

The examples are illustrative and show how the cover works in practice.

Frequently asked questions

What is the difference between general and professional liability?

General liability covers bodily injury and property damage that your business causes to a third party, for example a visitor or a neighbour. Professional liability covers financial loss caused by a mistake in professional work, with no physical damage involved. Most service companies need professional cover, and anyone who receives people on their premises needs general liability as well.

Is liability insurance compulsory for me?

For some activities it is required by regulation or demanded as a condition for doing the work and for bidding in tenders, for example in construction and in certain regulated professions. For most companies it is voluntary, although customers and developers increasingly require it by contract. Tell us what your contract asks for and we will look for a policy that matches it.

What do the per claim limit and the aggregate limit mean?

The per claim limit is the most the insurer will pay for a single claim, while the aggregate limit is the ceiling for all claims in one policy year. If you have several smaller claims, the aggregate is eaten up and can be exhausted before the policy expires. That is why we compare both limits and not only the premium.

Does the policy respond to a claim reported after expiry?

That depends on whether the policy is written on a losses occurring or a claims made basis. Professional liability is often claims made, which means the claim has to be reported while the policy is running or within an extended reporting period. This clause is easy to overlook, so we always check it before signing.

Does the insurance also cover subcontractors?

Not automatically. A subcontractor is normally liable in its own right and should carry its own policy, unless it is expressly included in yours. On larger projects it is standard practice for the contract to require evidence of subcontractor cover, which closes the gap.

Request a quote for this type of insurance

Send us a short enquiry. We collect offers from every insurer that covers this risk and explain the differences before you sign anything.